Frequently Asked Questions
Everything you need to know about our handcrafted luxury jewelry.
Are your diamonds ethically sourced?
Yes, all our gemstones and diamonds are 100% ethically sourced and comply with the Kimberley Process to ensure they are conflict-free.
Do you offer international shipping?
We offer secure, insured international shipping to over 50 countries. Delivery times vary by location but typically range from 5 to 10 business days.
Can I customize an engagement ring?
Absolutely. Our 'Bespoke' service allows you to choose your diamond, setting, and metal type to create a unique piece tailored to your preferences.
What is your return policy?
We offer a 30-day hassle-free return policy on all standard items. Please note that custom-made or engraved pieces are final sale.
How do I find my correct ring size?
You can download our printable size guide from the website or request a physical ring sizer to be mailed to your home free of charge.
Do your products come with a warranty?
Every purchase from Diamond Factory includes a lifetime manufacturer's warranty against defects and a complimentary annual cleaning service.